Investorline- Service Standards
Service in words, service in action Service is the key to unlocking customer satisfaction, which again is key for sustainability of any business. At NJ we understand this very well. NJ has set strict processes in place to deliver quality services to customers. At NJ strict quality service standards are set and a well-defined process is established and followed religiously by our quality customer service teams. Performance is evaluated on a frequent basis and glitches are ironed out. But quality service also involves quality people in addition to processes. NJ gives significant focus to the proper training and development of the people involved in the service delivery chain. Further we, Have well-defined "Privacy Policy" to keep clients’ information confidential & internal audits done on the same at regular intervals Receive various statistics which are analysed on an ongoing basis to improve the service standards We are committed to improve and e...