Trai issues standards of quality of service for non-CAS cable operators


25 Feb 2009 | 14:51 Trai issues standards of quality of service for non-CAS cable operators

The Telecom Regulatory Authority of India (Trai) has issued the standards of quality of service (QoS) for cable TV service providers in non-CAS (conditional access system) areas. The QoS for non-CAS cable operators requires compulsory issuing of bills and receipts by the cable operators to customers, prescribes standards for providing digital decoders and set top boxes for voluntary CAS. It also requires cable operators to provide connection of cable services to customers within seven days.

The new norms will benefit over 8 crore consumers of cable TV services in non-CAS areas in India, being served by about 60,000 cable operators.

Trai had issued QoS regulations for cable services for CAS notified areas three years back. The QoS regulations for Direct-to-Home (DTH) services were issued by the regulator in 2007 to benefit DTH subscribers.

The telecom regulator also said today, 25 February 2009, that broadcasters should not control distrubution operations and vice versa.Any entity with more than 20% stake in a broadcasting company cannot own more than 20% in a distributor and vice versa, Trai said. Broadcasters will get three years for restructuring their holdings in distribution, it added.

Trai said there will be no restriction on cross-ownership across telecommunications and media companies, a decision which it may review after two years.


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